Welcome to Cengage
Would you like to be redirected to the site for United States?Stay on current Cengage site
Would you like to be redirected to the site for United States?Stay on current Cengage site
The best-selling text of its kind, BUSINESS ETHICS: CASE STUDIES AND SELECTED READINGS, 9E carefully reviews the decision-making process of business leaders today to illustrate why good leaders often make questionable decisions. This fascinating collection exposes common themes in less-than-ethical decision making and shows why leaders make ethical compromises in business that they would not make in personal lives. Short and long cases, readings, hypothetical situations, and current ethical dilemmas provide a basis for evaluating business ethics, while encouraging stronger values in future business leaders. Students discover a framework for analyzing ethical issues that moves them beyond simply their opinion to thinking through short- and long-term costs, societal impact, and consequences. Cases range from shorter intriguing cases to more detailed considerations of companies and individuals trapped in consequences as a result of their poor analyses of ethical dilemmas.
Part I: ETHICAL THEORY, PHILOSOPHICAL FOUNDATIONS, OUR REASONING FLAWS, AND TYPES OF ETHICAL DILEMMAS.
1A. Defining Ethics.
You, Your Values, and a Credo. What Did You Do in the Past Year That Bothered You? How That Question Can Change Lives and Cultures. What Are Ethics? From Line-Cutting to Uber Drivers to Kant. The Types of Ethical Dilemmas: From Truth to Honesty to Conflicts. On Rationalizing and Labeling: The Things We Do That Make Us Uncomfortable, but We Do Them Anyway. “They Made Me Do It”: Following Orders and Legalities: Volkswagen and the Fake Emissions Test. “The Slippery Slope”: University of North Carolina and How Do I Know When an Ethical Lapse Begins? Blue Bunny Ice Cream and Listeria.
B. Resolving Ethical Dilemmas and Personal Introspection.
Some Simple Tests for Resolving Ethical Dilemmas. Some Steps for Analyzing Ethical Dilemmas. On Plagiarism. The Little Teacher Who Could: Piper, Kansas, and Term Papers. The Car Pool Lane: Defining Car Pool. Puffing Your Résumé: Truth or Dare. Dad, the Actuary, and the Stats Class. Wi-Fi Piggybacking and the Tragedy of the Commons. Cheating: Hows, Whys, and Whats. Speeding: Hows, Whys, and Whats. The Pack of Gum. Getting Out From Under Students Loans: Legal? Ethical?
Part II: BUSINESS AND ITS ETHICAL DILEMMAS.
2A. Business and Ethics: How They Work Together.
What’s Different about Business Ethics? Peter Drucker and the Ethics of Responsibility. Albert Carr and Business Bluffing.
2B. What Gets in the Way of Ethical Decisions in Business?
How Leaders Lose Their Way: The Bathsheba Syndrome and What Price Hubris? Moral Relativism and the Either/or Conundrum. P = ƒ(x) Probabilities and Ethical Outcome: Peanut Corporation of America. BP and the Deepwater Horizon Explosion: Safety First? Valeant: The Company with a New Pharmaceutical Model and Different Accounting.
C. Resolving Ethical Dilemmas in Business. Framing Issues Carefully: A Structured Approach for Solving Ethical Dilemmas and Trying Out Your Ethical Skills on An Example. What Was Up with Wall Street? The Goldman Standard and Shades of Gray. Penn State: Framing Ethical Issues. Deflategate and Spygate: The New England Patriots. Damaging Reviews on the Internet: The Reality and Harm.
Part III: BUSINESS, STAKEHOLDERS, SOCIAL RESPONSIBILITY, AND SUSTAINABILITY.
A. Business and Society: The Tough Issues of Economics, Social Responsibility, and Business.
The Social Responsibility of Business Is to Increase Its Profits. A Look at Stakeholder Theory. Business with a Soul: A Reexamination of What Counts in Business Ethics. Appeasing Stakeholders with Public Relations. Conscious Capitalism: Creating a New Paradigm for Business. Marjorie Kelly and the Divine Right of Capital. B. Applying Social Responsibility and Stakeholder Theory. Turing Pharmaceutical and the 4,835% Price Increase on a Life-Saving Drug. Walmart: The $15 Minimum Wage and Losses. Chipotle: Buying Local and Health Risks. Guns, Safety, Liability, and Social Responsibility. The Craigslist Connections: Facilitating Crime. Planned Parenthood Backlash at Companies and Charities. The Regulatory Cycle. Fannie, Freddie, Wall Street, Main Street, and the Subprime Mortgage Market: Of Moral Hazards. Ice-T, the Body Count Album, and Shareholder Uprisings. Athletes and Doping: Costs, Consequences, and Profits. Back Treatments and Meningitis in an Under-the-Radar Industry. CVS Pulls Cigarettes From Its Stores. Ashley Madison: The Affair Website. C. Social Responsibility and Sustainability. Biofuels and Food Shortages in Guatemala. The Dictator’s Wife in Louboutin Shoes Featured in Vogue Magazine. Herman Miller and Its Rain Forest Chairs. VW: Falsified Emissions. Tesla: Electric Cars and Funding. D. Government as a Stakeholder. Solyndra: Bankruptcy of Solar Resources. Stanford University and Government Payment for Research. Prosecutorial Misconduct: Ends Justifying Means?
Part IV: ETHICS AND COMPANY CULTURE.
A. Temptation at Work for Individual Gain and That Credo. The Moving Line. Not All Employees Are Equal When It Comes to Ethical Development. B. The Organizational Behavior Factors.The Preparation for a Defining Ethical Moment. Swiping Oreos at Work: Is It a Big Deal? The Effects of Compensation Systems: Incentives, Bonuses, Pay, and Ethics. A Primer on Accounting Issues and Ethics and Earnings Management. Law School Application Consultants. Political Culture: Government Bills for Campaign Stops.C. The Psychological and Behavior Factors.The Layers of Ethical Issues: Individual, Organization, Industry, and Society. Rogues: Bad Apples or Bad Barrel: Jett and Kidder, Leeson and Barings Bank, Kerviel and Société General, the London Whale and Chase, Kweku Adoboli and UBS, and LIBOR Rates for Profit. FINOVA and the Loan Write-Off. Inflating SAT Scores for Rankings and Bonuses. Hiding the Slip-Up on Oil Lease Accounting: Interior Motives. D. The Structural Factors: Governance, Example, and Leadership.Re: A Primer on Sarbanes-Oxley and Dodd-Frank. WorldCom: The Little Company That Couldn’t After All. The Upper West Branch Mining Disaster, the CEO, and the Faxed Production Reports. Getting Information from Employees Who Know to Those Who Can and Will Respond. Westland/Hallmark Meat Packing Company and the Cattle Standers.
E. The Industry Practices and Legal Factors.The Subprime Saga: Bear Stearns, Lehman, Merrill, and CDOs. Enron: The CFO, Conflicts, and Cooking the Books with Natural Gas and Electricity. Arthur Andersen: A Fallen Giant. The Ethics of Walking Away. F. The Fear-and-Silence Factors. HealthSouth: The Scrushy Way. Dennis Kozlowski: Tyco and the $6,000 Shower Curtain. A Primer on Whistleblowing. Beech-Nut and the No-Apple-Juice Apple Juice. VA: The Patient Queues. NASA and the Space Shuttle Booster Rockets. Diamond Walnuts and Troubled Growers. New Era: If It Sounds Too Good to Be True, It Is Too Good to Be True. G. The Culture of Goodness. Bernie Madoff: Just Stay Away from the Seventeenth Floor. Adelphia: Good Works via a Hand in the Till. The Atlanta Public School System: Good Scores by Creative Teachers. The NBA Referee and Gambling for Tots. Giving and Spending the United Way. The Baptist Foundation: Funds of the Faithful.
Part V: ETHICS AND CONTRACTS.
A. Contract Negotiations: All Is Fair and Conflicting Interests. Facebook and the Media Buys. Subprime Auto Loans: Contracts with the Desperate. The Governor and His Wife: Product Endorsements and a Rolex. Subway: Is 11 Inches the Same as 12 Inches? Sears and High-Cost Auto Repairs. Kardashian Tweets: Regulated Ads or Fun? B. Promises, Performance, and Reality. Pensions Promises, Payments, and Bankruptcy: Companies, Cities, Towns, and States. “I only used it once”: Returning Goods. Government Contracts, Research, and Double-Dipping. When Corporations Pull Promises Made to Government. Intel and the Chips: When You Have Made a Mistake. Red Cross and the Use of Funds. The Nuns and Katy Perry: Is There a Property Sale?
Part VI: ETHICS IN INTERNATIONAL BUSINESS.
A. Conflicts Between the Corporation’s Ethics and Business Practices in Foreign Countries. Why an International Code of Ethics Would Be Good for Business. Chiquita Banana and Mercenary Protection. Pirates: The Bane of Transnational Shipping. The Former Soviet Union: A Study of Three Companies and Values in Conflict. Bangladesh, Sweatshops, Suicides, Nike, Apple, Foxconn, Apple, and Campus Boycotts. Bhopal: When Safety Standards Differ. Product Dumping. Nestlé: Products That Don’t Fit Cultures. B. Bribes, Grease Payments, and “When in Rome …” A Primer on the FCPA. FIFA: The Kick of Bribery. Siemens: Bribery Everywhere. Walmart in Mexico. GlaxoSmithKline in China.
Part VII: ETHICS, BUSINESS OPERATIONS, AND RIGHTS.
A. Workplace Safety. Two Sets of Books on Safety. Trucker Logs, Sleep, and Safety. Cintas and the Production Line. Aaron Feuerstein and Malden Mills. B. Workplace Conflicts and Loyalty. JCPenney and Its Wealthy Buyer. The Trading Desk, Perks, and “Dwarf Tossing”. The Analyst Who Needed a Preschool. Edward Snowden and Civil Disobedience. Boeing and the Recruiting of the Government Purchasing Agent. Kodak, the Appraiser, and the Assessor: Lots of Backscratching on Valuation. C. Workplace Diversity. English-Only Employer Policies. Employer Tattoo and Piercing Policies. Have You Been Convicted of a Felony? Office Romances. On-the-Job Fetal Injuries. Political Views in the Workplace. D. Workplace Diversity and Personal Lives. Julie Roehm: The Walmart Ad Exec with Expensive Tastes. Facebook, YouTube, Instagram, LinkedIn, and Employer Tracking. Tweeting, Blogging, Chatting, and E-Mailing: Employer Control. Jack Welch and the Harvard Interview. E. Workplace Confrontation. The Ethics of Confrontation. The Ethics of Performance Evaluation. Ann Hopkins and Price Waterhouse. The Glowing Recommendation.
Part VIII: ETHICS AND PRODUCTS.
A. Advertising. T-Mobile, Ads, and Contract Terms. Eminem vs. Audi. The Mayweather “Fight” and Ticket Holders. B. Product Safety. A Primer on Product Liability. Peanut Corporation of America: Salmonella and Criminal Convictions. Tylenol: The Swing in Product Safety. Samsung Fire Phones. Ford, GM, and Chrysler: The Repeating Design and Sales Issues. E. Coli, Jack-in-the-Box, and Cooking Temperatures. The Tide Pods. Buckyballs. Energy Drinks and Work-Out Powders. C. Product Sales. Chase: Selling Your Own Products Only. The Mess at Marsh McLennan. Silk Road and Financing Sales. Cardinal Health, CVS, and Oxycodone Sales. Frozen Coke and Burger King and the Richmond Rigging. Wells Fargo and Selling Accounts, Or Making Them Up.
Part IX: ETHICS AND COMPETITION.
A. Competitor Relationships. A Primer on Covenants Not to Compete: Are They Valid? Sabotaging Your Employer’s Information Lists before You Leave to Work for a Competitor. Boeing, Lockheed, and the Documents. Starwood, Hilton, and the Suspiciously Similar New Hotel Designs. B. All’s Fair, or Is It? Adam Smith: An Excerpt from The Theory of Moral Sentiments. The Battle of the Guardrail Manufacturers. Bad-Mouthing the Competition: Where’s the Line? Online Pricing Differentials and Customer Questions. Brighton Collectibles: Terminating Distributors for Discounting Prices. Park City Mountain: When a Competitor Forgets. Electronic Books and the Apple vs. Amazon War. Martha vs. Macy’s and JC Penney. Mattel and the Bratz Doll. C. Intellectual Property and Ethics. The NCAA and College Athletes’ Images. Louis Vuitton and the Hangover. Tiffany vs. Costco. Copyright, Songs, and Charities, Oh, and Happy Birthday!
Ethical Common Denominators across Business Topics Index.
Business Discipline Index.
Marianne M. Jennings
Arizona State University
Marianne M. Jennings, J.D., Emeritus Professor of Legal and Ethical Studies, has taught at the WP Carey School of Business, Arizona State University since 1977. She was named professor of the year in the College of Business in 1981, 1987, 2000, and 2010. She served as director of the Joan and David Lincoln Center for Applied Ethics at ASU from 1995-1999. Ms. Jennings has written six textbooks and four monographs in the areas of business ethics, ethical culture, and legal environment. She was director of the Lincoln Center for Applied Ethics from 1995 to 1999. Ms. Jennings has worked with government agencies, professional organizations, colleges and universities, and Fortune 100 companies on ethics training and culture. She is a contributing editor of the Accounting and Compliance Alert and the Real Estate Law Journal. Two of her books have been named Library Journal’s book of the year. Her books have been translated into three languages. Her book, The Seven Signs of Ethical Collapse, published by St Martin’s Press, has been used as an audit tool and a primer by numerous organizations for creating and sustaining an ethical culture. In 2011, Ms. Jennings was named one of the Top 100 Thought Leaders by Trust Across America and in 2012, she was named one of the 100 most influential people in business ethics by Ethisphere magazine. Ms. Jennings served on the board of directors for Arizona Public Service (now Pinnacle West) who owned the Palo Verde Nuclear Station from 1987 through 2000. She has served on INPO’s advisory council since 2005. In 2015, she was named an affiliated scholar with the Center for the Study of Economic Liberty at Arizona State University. She conducts ethics training and ethical culture assessments for businesses, including Fortune 100 companies, government agencies, professional associations, and nonprofit organizations.